Hotel operations management is the process of overseeing and coordinating the day-to-day activities of a hotel to ensure that it runs efficiently and profitably. This involves a wide range of tasks, including:

Room inventory: Managing the hotel's room inventory and occupancy rates

Guest experience: Ensuring that everything is in order for guests, and providing excellent guest experiences

Staff and schedules: Organizing staff and cleaning schedules

Food and beverage: Overseeing food service

Maintenance: Overseeing maintenance

Guest relations: Managing guest relations

Sales and marketing: Overseeing sales and marketing

Financial management: Overseeing financial management

The goal of hotel operations management is to maximize operational efficiency, which can lead to positive reviews, repeat business, and profitability.

Creating Standard Operating Procedures (SOPs): SOPs can help ensure that staff complete tasks to the required standard.

Using hotel management software: Hotel management software programs can help ensure that everyone is on the same page and the communication is fluid between departments.

Using a Point of Sale (POS) system: A POS system can streamline the payment process and provide valuable customer data.